Support
How can we help?
Answers to the usual questions are below. For anything else — a bug, a purchase, your data — write to us and include your player name if you can.
Report a problem
Fill this in and your mail app opens with a message ready to send to [email protected].
Write to us
E-mail: [email protected]
The same address handles privacy requests and data deletion.
Your privacy
Questions & answers
How do I play?
Drag a jelly piece onto the creatures of its colour; a piece can never step on a creature of another colour. Feed every creature to finish the level, in as few moves as you can for three stars. From level 5, tap a piece to turn it. You can try the first level right here on the website.
When can I play 1v1?
Races open once you finish level 5 of the campaign — for both races against people and against the bot. Each race uses some of your buddy's energy, which rests back over time.
Do I need an internet connection?
The campaign levels are part of the game, so you can play them offline, and races against the bot too. Races against people, friends, the leaderboard, reward videos and purchases need a connection.
Will my progress move to a new phone?
Not yet. Your progress is saved on your phone, so it stays with that phone, and deleting the game deletes it. (On Android, your phone's own Google backup may keep a copy and put it back when the game is installed again.)
I bought coins but didn't get them.
Coins arrive as soon as the store confirms the payment. If a purchase was interrupted, open the game while you are online: a few seconds after it starts, it asks the store for any purchase it has not delivered yet, and pays each one once. If it still has not arrived, contact us. Refunds are handled by the store you paid: Apple (opens in a new tab) or Google Play (opens in a new tab).
Why do I see ads, and can I stop them being personalised?
Ads keep Twistly free to play. Reward videos are always your choice. A full-screen ad may appear when you leave a finished campaign level — at most once every ten levels, never in the first five levels or in races, and never again once you have bought anything with real money. Ads are personalised only if you agree to it: you can say no without losing any part of the game, and change your choice at any time in the game's settings.
How do I block or report a player?
Tap the three dots next to a player in your friends list or in search results, or tap their row on the leaderboard, then choose BLOCK or REPORT NAME. Blocked players disappear from your lists and can no longer send you requests or challenges.
How do I delete my data?
In the game: Settings → RESET PROGRESS, then tap again to confirm. Read Delete your data for what that removes, and how to ask us instead.
Which phones does Twistly run on?
iPhone with iOS 15.0 or later, and Android phones with Android 8.0 or later.